An exciting SaaS company with big plans are seeking a Software Implementation Specialist to play a key role in their transformation journey. The Technology, Product, Sales and Marketing areas are being upgraded significantly and a new customer on boarding framework has been built for a Software Implementation Specialist to own and thrive. This coincides with the business’s massive IPO plans, with huge projects afoot across the business!

What we offer

• Up to £65,000
• Remote (90%+) with occasional in London

Requirements

• Significant experience as a Software Implementation specialist, consultant or manager
• SaaS Sector experience working on complex, enterprise web-delivered applications
• Stakeholder management skills – excellent communication
• Proficient in productivity applications such as Microsoft Excel, Project or Basecamp
• Excellent Data Mapping skills, including hierarchy and field-level mapping
• Requirements gathering to configure software
• A can-do attitude and an ability to remove blockers and keep things moving
• Curious and comfortable holding professional conversations with our target buyers and users
• Understanding of APIs

Role

• The business has implemented a client on boarding framework, which the Software Implementation Specialist will own
• Personally own the onboarding for all new customers
• Lead and consult with clients as you take them on the journey
• Ensure expectations are clearly communicated to clients
• Ensure we have successful implementations
• Refine the processes, track and report on progress
• Provide pre-sales technical support to the sales team
• Attend client pitches and meetings and consult on best setup of the platform to meet client needs
• Lead data migration discussions (Excel mainly)
• Lead requirements gathering for customer integrations
• Work closely with the product and tech team on change requests, new features and customisations
• Wow the customer (straight-forward, friction-free process)

Why Join?

It’s a perfect time to join, with the acquisition of new clients steady but not overwhelming, providing a minimal stress environment to learn the specific ropes of the solution before growth ramps up. This person will be in the driving seat to build a team round them as the growth increases, in the pursuit 100 million revenue and IPO in the next few years. You have the chance to make a huge impact and the opportunity for a stake in driving a business through a critical stage.

Sound of interest, please reply to find out more!